A proactive mindset: Next level customer care

I wrote an article for Norce.io sharing the journey we've made this year towards adopting a proactive mindset when maintaining the health and well-being of our services!

In the past 6 months our integration team has refined our monitoring strategy, created better dashboards, alarms, and introduced systematic troubleshooting processes. The results? A 90% drop in number of errors in our integration services.

-"By adopting a proactive mindset this allows us to focus on anticipating and addressing potential issues before they escalate. We believe that holistic customer care requires being one step ahead of problems and acting on them promptly."

Read more of this journey in this article.